Frequently Asked Questions

Everything you need to know about your MADE Hoops order.

How long does shipping take for custom basketball apparel?

Standard shipping typically takes 5-7 business days. For customized jerseys or team gear, please allow an additional 3-5 business days for production before shipment.

What is your return policy for performance gear?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that customized items with player names or numbers are final sale.

Do you offer bulk discounts for school teams or leagues?

Yes, we offer tiered pricing for team orders of 15 units or more. Please contact our sales department via the 'Team Sales' page for a custom quote.

How do I ensure I am ordering the correct size?

Each product page features a detailed size chart. Since basketball gear fit can vary between 'Athletic' and 'Classic' cuts, we recommend measuring a comfortable shirt you already own and comparing it to our specs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your court.